Policies

1. General Terms and Conditions

At Xap Xap, we operate in line with the Consumer Protection Act (CPA) of South Africa, ensuring fair, transparent, and reliable service.

• • • • By placing an order, you confirm that all information provided is accurate and complete.
      • All products are subject to availability. We reserve the right to cancel orders where stock is unavailable, with a full refund issued.
      • Prices displayed are in South African Rand (ZAR) and are subject to change without prior notice.
      • Xap Xap reserves the right to refuse or cancel any order in cases of suspected fraud, payment issues, or system errors.
      • Customers are responsible for ensuring that the correct size, product, and delivery details are selected before completing a purchase.
      • Ownership of goods passes to the customer only once full payment has been received.

We are committed to delivering quality products and a smooth shopping experience every time.

2. Shipping Policy

We aim to deliver efficiently while keeping you informed every step of the way.

• • • • Orders are processed once payment is confirmed and delivered within 3–5 working days, excluding weekends and public holidays.
      • Delivery timelines are estimates and may be affected by courier delays or external factors beyond our control.
      • Once your order is dispatched, you will receive a tracking number and waybill via SMS or email.
      • Risk in the goods passes to the customer upon delivery to the provided address.

For any delivery queries or support, contact us at 072 524 1993.

3. Refund and Returns Policy

Our returns process aligns with the Consumer Protection Act (CPA) to ensure fairness for both parties.

Cooling-Off & Returns

• • • • Customers may request a return within 7 days of receiving the item, in line with CPA cooling-off provisions (where applicable).
      • Items must be returned unused, unworn, and in original packaging, with all tags intact.

Refund Conditions

• • • • If an order has not yet been shipped, it may be cancelled for a full refund.
      • If already delivered, the customer is responsible for return shipping costs, unless the return is due to an error on our side.
      • Refunds are processed once the item has been received and inspected.
      • Approved refunds are issued within 24 hours, using the original payment method where possible.

Defective or Incorrect Items

In line with the Consumer Protection Act (CPA):

• • • • If an item is defective, damaged, or not as described, customers are entitled to a repair, replacement, or refund.
      • This right is valid for up to 6 months from the date of purchase, provided the issue is not due to misuse, negligence, or damage after delivery.
        Where applicable, this may still apply even if the item has been worn or used, as long as the defect is not a result of improper use.

Exchanges

• • • • Size exchanges are allowed, subject to product availability and return condition requirements.

4. Privacy Policy

At Xap Xap, we respect your privacy and are committed to protecting your personal information in line with the Protection of Personal Information Act (POPIA) of South Africa.

Information We Collect

We may collect the following information when you interact with our store:

• • • • Full name and surname
      • Contact details (email address and phone number)
      • Delivery address
      • Order and payment details

This information is collected only when necessary to process orders, communicate with you, and improve our service.

How We Use Your Information

Your information is used to:

• • • • Process and deliver your orders
      • Send order confirmations, updates, and tracking details
      • Communicate regarding your purchase or enquiries
      • Improve our products, services, and customer experience

We do not sell or share your personal information with third parties for marketing purposes.

Sharing of Information

We may share your information only with trusted third parties where necessary, such as:

• • • • Courier partners for delivery
      • Payment providers to process transactions

These parties are required to handle your data securely and only for the intended purpose.

Data Protection

We take reasonable steps to protect your personal information from:

• • • • Loss
      • Misuse
      • Unauthorised access

However, no online system is completely secure, and users share information at their own risk.

Your Rights (Under POPIA)

You have the right to:

• • • • Request access to your personal information
      • Request correction or deletion of your data
      • Object to the processing of your information

To exercise these rights, contact us directly.

Contact Us

If you have any questions about this policy or how your data is handled, please contact us:

📞 072 524 1993